Terms and Conditions
made to order products
Any items made to order will be specified in description. Most rings are made to order in the required finger size. Allow up to 3 weeks for manufacturing, or to given time frame. Once your order is complete and ready for postage you will be notified by email.
Please refer to Postage and Insurance for rates and times
Stock Availability
We take great initiative in keeping all products on this website readily available. If any products are out of stock at the time of purchase, then you will be contacted immediately to be informed of the current production timeframe or to cancel the order, at your discretion.
Packaging
All items ordered from the online store are provided in their appropriate packaging with Michael Wilson Diamond Jewellers branding. All boxes will be bubble wrapped before posted.
Scaling and Colours of Images
Please note that the majority of product images are scaled up to display the detail in jewellery. Take care to read all measurements of products in the online shop before purchasing. Care has also been taken to display colours of metals and stones as close to the original as possible, however colours may vary on different computer monitors.
Sizes
We understand the difficulty in estimating sizes. Please read all measurements on the site carefully when sizing an item. If the item you ordered is the incorrect size or length, it can be exchanged for the required size. Please note that extra costs may be incurred as a result of the exchange in size due to metal weights and any extra postage required.
Returns and Exchanges
Any items purchased from the Michael Wilson Diamond Jewellers website are able to be exchanged or a store credit can be issued (excluding any shipping charges incurred), if returned in saleable condition within 30 days of purchase and accompanied by the original sales receipt and packaging.
If you believe the product to be faulty, other than what you ordered, or have any other problems you must contact us within 48 hours of receiving your order on (03) 9439 3111. Staff are available Monday to Friday 10am to 5pm or Saturday 9am to 4.30pm.
Marks... Our guarantee of quality
When you purchase an article of jewellery designed and made in our workshop you are assured that the highest standards of materials and craftsmanship are employed in its making. To support this statement each article is stamped with the Designers/ Makers Mark and the Metal Purity Mark.
Please remember that a piece of jewellery which is worn everyday will wear more quickly than one which is only worn occasionally. Naturally we cannot be responsible for normal wear and tear, but our workshop is able to offer continued service throughout the life of the article. Please take the time to have a free check up of your jewellery at least once a year.
Prices
All prices are in AUD. We have taken significant care to provide accurate information and prices. Due to fluctuations in the Australian dollar and world metal prices, all retail prices are subject to change without notice.
Privacy Policy
We may collect personal information from users if they place an order, subscribe to the newsletter, or fill out a contact form. We will collect personal identification information from users only if they voluntarily submit such information to us. Michael Wilson Diamond Jewellers may collect and use users personal information for the following purposes:
- To improve customer service
- To personalise user experience
- To improve our site
- To process payments
- To send periodic emails, SMS and mail-outs
We may use the information that users provided about themselves when placing an order only to provide service to that order. We do not share this information with outside parties. No credit card details are kept on record after a transaction has been completed.
We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. Only if a user decides to subscribe to our mailing list, they will receive emails that may include company news, updates, related product or service information. If at any time the user would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. If you would like your address removed please contact us.
We have very strict privacy policies regarding client information, both personal and transactional. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and transaction information stored on our site.
Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent Users personal information to others.
Contacting us
If you have any questions about this policy, the practices of this site or your dealings with this site, please contact us at:
Michael Wilson Diamond Jewellers
725 Main Road
Eltham, VIC 3095
(03) 9439 3111
info@michaelwilson.com.au
This document was last updated on February 19, 2022.